Regulation and Enforcement

Tenants fee bill ‘a missed opportunity’

letting agent fees
Sally Walmsley
Written by Sally Walmsley

Government plans to ban fees paid by tenants entering into new rented housing is a missed opportunity to make quicker and more lasting improvements in the rental market.

The Tenant Fee Bill, published today, will take months to become law and then a considerable time to implement.

The RLA argues much quicker changes could and should be made to better enforce existing regulations designed to improve transparency around letting agent fees.

Since May 2015 the law has compelled letting agents to publish details of the fees they charge.

Agents breaking this law can be fined up to £5,000.

Figures published last year by the National Approved Letting Scheme (NALS) found after two years of the law coming into effect, 93 per cent of councils had failed to issue a single financial penalty to a letting agent for breaching the law.

Only three penalty notices had been served across England for failure to display all relevant landlord and tenant fees.

In all, 59 per cent of councils admitted that they do not consider the displaying of fees to be a high property for the allocation of resources within Trading Standards and 45 per cent said they only undertake reactive enforcement activity.

Instead of banning letting agent fees paid to tenants, the RLA is calling for immediate action to better enforce the law as it currently stands.

This includes the Government using powers it has so far failed to use to force agents to display the fees they charge in more prominent positions and specify them in much greater detail.

The Bill comes after the Office for Budget Responsibility warned that plans to ban letting fees paid by tenants could lead to rent rises as a result of fees being passed on.

In 2013 Shelter concluded that if letting agents did not absorb the cost of ban fees paid by tenants, “landlords may be justified in increasing rents to reflect their additional costs”.

The RLA’s Policy Director, David Smith, said: “Laws without proper enforcement serve only to let tenants and good landlords down.

“Rather than pressing ahead with plans for more legislation in the sector that will take time to be considered by Parliament and enacted, Ministers could achieve a greater and earlier impact by using the powers they already have to improve the transparency of fees charged by agents.

“With warnings that the policy could lead to rent rises, there is a very real danger that whilst the cutting the upfront cost of renting, tenants will find themselves paying them through higher rents on a permanent basis.

“Instead of using scarce Parliamentary time to make changes to letting fees much of which could be done by regulation and better enforcement, the Government could do more to reform the deposit system to deal with the need for most tenants to fund two deposits, one for the property they are leaving and one for the property they are going too. This cost is much higher and a much more substantial barrier to tenant mobility than agency fees.”

About the author

Sally Walmsley

Sally Walmsley

Sally Walmsley is the Communications Manager for the RLA and award-winning Editor of RPI magazine. With 16 years’ experience writing for regional and national newspapers and magazines she is responsible for producing articles for our Campaigns and News Centre, the weekly E-News newsletter and editorial content for our media partners.

She issues press releases promoting the work of the RLA and its policies and campaigns to the regional and national media and works alongside the marketing team on the association’s social media channels to build support for the RLA and its work.


  • I understand landlords/ letting agent will be prohibited from charging for granting /renewing and continuing tenancy. What about the costs of reference check /credit checks / right to rent checks – those charges are applied by third party referencing companies and agents and landlord must carry those and pay for them in order to ensure they know who are they renting to. Who will cover those costs ?

    • Examples of banned fees include:

      Charging for a guarantor form
      Credit checks
      Cleaning services
      Professional cleaning
      Having the property de-fleaed as a condition of allowing pets in the property
      Admin charges
      Requirements to have specific insurance providers
      Gardening services

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