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Coronavirus: Frequently asked questions

Victoria Barker
Written by Victoria Barker

What do landlords need to know about what financial support they can give to tenants? And where do you stand when it comes to completing repairs at your rental property?

As restrictions tighten with the country on lockdown to limit the spread of Covid-19, the government has published new measures affecting landlords. and many landlords have been getting in touch with the RLA with questions relating to the pandemic and their lettings.

In this article, we take a look at the answers to some of the most frequently asked questions from landlords. We have plenty of guidance for landlords on Coronavirus. The guides are updated regularly and can be accessed here.

  • My tenant can not pay the rent-what financial support is available for them?

Last week following campaigning by the RLA and the NLA, the government agreed to a three month buy to let mortgage holiday for landlords affected by the coronavirus. Mortgage lenders have agreed that landlords may contact their lender to self-certify that their tenant has been impacted. This done on the understanding this mortgage holiday will be passed down to their tenants.

And last Friday, the Chancellor announced a number of welcome measures to support the income of workers. Specifically:

  • Employers can access a grant from HMRC that covers 80% of salary (up to a maximum of £2,500 a month) for each employee to ensure their job is retained. This Coronavirus Job Retention Scheme offers the grants on the proviso the employer does not make them redundant.

If a tenant doesn’t benefit from the above scheme, then they could apply for Universal Credit, and the Chancellor is expected to announce more measures to help the self-employed later today (26th March). More about financial support for landlords and tenants can be read online in our guidance here.

  • Can gas safety inspections still be carried out at my property?

Gas safety inspections can go on as they are essential works provided everyone follows social distancing practices and the inspector, tenants, or landlord are not symptomatic at the time. However, there is a recognition this may be difficult to arrange due to shortages of inspectors as well as tenant’s self-isolating or refusing access.

Currently gas safety certificates can be obtained up to two months prior to the expiration of the existing one. Landlords are encouraged by Gas Safe to start trying to arrange an inspection as early as possible in that two month period. If it’s not possible to arrange an inspection then it should be documented. documentation should show that the landlord has tried to contact a number (most likely 5 or 6) inspectors who have all been unable to arrange an appointment.

What if a tenant refuses access to the property?

If the tenant refuses access then this should be documented with evidence the landlord has tried to accommodate suitable dates for the tenant. 

For example, if the tenant refuses because they are self-isolating due to symptoms then the landlord should try and arrange a new check to be done 14 days after the household first shows symptoms. Provided the landlord has made three genuine efforts to arrange access and documented it this should be enough to provide to HSE.

  • My student tenants have now gone back to their family homes and want me to give them the rest of the rent back. What should I do?

As a landlord, this is your business decision to make-it is important to remember that contracts are still binding in these cases. Read more on this in our guidance here.

About the author

Victoria Barker

Victoria Barker

Victoria is the Communications Officer for the RLA.

She is responsible for producing articles for our Campaigns and News Centre, the weekly E-News newsletter and media review, and creating social media content. She also contributes to our members magazine, Residential Property Investor.


  • Hi there,

    I am a private tenant, my landlord lives upstairs.
    Due to my partner and I being self employed and all our work being cancelled, we cannot pay this months rent. We have a 5 week old baby also.

    On speaking to my landlord yesterday she was very unsympathetic, she said she will add on interest for late payments, it says so in your tenancy agreement..

    Can she do this? It’s making us extremely worried.

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