The DWP has informed the RLA of a new telephone system that will get a landlord straight through to the claimant’s Case Manager providing the tenant is happy for them to contact DWP on their behalf and gives their ‘explicit consent’.
This will act as an alternative to the national UC helpline number cutting down on waiting times and should help to keep consistency with queries as you and your tenant should only be dealing directly with their Case Manager.
This should also hopefully cut out confusion over sharing information once you have provided answers to some key questions and the tenant has given their explicit consent.
We would advise those landlords with tenants who are in full service Universal Credit areas and those landlords who have tenants on qualifying ‘legacy’ benefits soon to be migrated over to UC, to be building positive relationships with your tenants to get the most out of services like this. Many landlords will already be used to helping their most vulnerable tenants with form filling and queries. This is recognition within UC that this support needs to continue if the tenant is happy for the landlord to do so.
From 2019 those claiming existing benefits including families in receipt of Child Tax Credit and Working Tax credit, will start to be migrated across to Universal Credit. This will be the biggest welfare change in a generation.
- Make sure you are prepared for Universal Credit Full service by attending one of our Universal Credit training courses. You can find out more here.
- The RLA also has guides on Universal Credit that you can read here
- You can also call our helpline for any Universal Credit related queries and we will be happy to help.