Welfare Reform and Homelessness

DWP seek landlords and agents to test new service in live environment

Victoria Barker
Written by Victoria Barker

The Department for Work and Pensions (DWP) is seeking landlords and letting agents who rent to tenants on Universal Credit, to trial a new service.

Over the past year, the DWP has been working with landlords to improve the process for requesting direct rent payments or rent arrears deductions for landlords, with tenants who are claiming Universal Credit.

This has involved the DWP conducting focus groups and face to face interviews with landlords and letting agents, as well as landlords having the chance to test various service designs.

This research has informed the design and development of a new online service for private landlords to request direct rent payments or rent arrears deductions, which aims to address some of the problems inherent in the current system.

The DWP would like to hear from landlords and letting agents to trial the new service in a live environment, with the focus of the trial being to understand and learn what works, what doesn’t work and how the service can be further improved.

To find out more and get involved, you can read this letter from the DWP and download the questionaire to be involved here

About the author

Victoria Barker

Victoria Barker

Victoria is the Communications Officer for the RLA.

She is responsible for producing articles for our Campaigns and News Centre, the weekly E-News newsletter and media review, and creating social media content. She also contributes to our members magazine, Residential Property Investor.

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