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Housing market reopens in England

Sally Walmsley
Written by Sally Walmsley

Landlords can now hold viewings and allow tenants to move in and out of rental homes – provided they follow social distancing measures.

The changes to the rules -­ amendments to the Health Protection (Coronavirus, Restrictions) regulations in England – means estate and letting agents’ offices can open; viewings are permitted; show homes can open; removal companies and the other parts of the sales and letting process are re-started with immediate effect.

Housing Secretary Robert Jenrick said more than 450,000 buyers and renters have been unable to progress their plans to move since March.

He said: “Today I am announcing new guidelines to allow the housing market to resume. Our clear plan will enable people to move home safely, covering each aspect of the sales and letting process from viewings to removals.

“Our step by step plan is based on the latest guidance to ensure the safety and protection of everyone involved.

“This critical industry can now safely move forward, and those waiting patiently to move can now do so.”

NRLA chairman Ben Beadle said: “This is welcome news, giving much needed clarity to landlords, agents and tenants, and will allow those planning moves before the lockdown to do so.

“We would advise members to closely follow the government rules on social distancing to ensure they, their tenants and their families stay safe.”

Detailed guidance

The government has this morning issued more detailed guidance. It states:

  • Private landlords and letting agents should not conduct viewings in properties where tenants are symptomatic or self-isolating, or where it has been determined that they are clinically extremely vulnerable and are shielding.
  • In other cases, where viewings can proceed, they should be conducted in line with the guidance on all viewings.
  • Any visits to a property must be made in accordance with government’s guidelines on working in other people’s homes and social distancing.
  • If possible, necessary repairs, gas and electrical safety checks should be conducted in the period between a property being vacated and a new tenant moving in. If this is not possible and visits are needed to an occupied property, this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit.
  • Landlords should make every effort to abide by gas and electrical safety requirements, which continue to be of great importance for tenants’ safety. This may be more difficult due to restrictions associated with the coronavirus outbreak, for example where a tenant has coronavirus symptoms, is self-isolating or shielding. Under such circumstances, provided the landlord can demonstrate they have taken reasonable steps to comply, they would not be in breach. See further Health and Safety Executive guidance on how to deal with specific circumstances. Letting agents may also want to consider obtaining landlord and tenant consent for inventory clerk appointments to also occur before a tenant moves in or after a tenant moves out during vacant periods if possible.
  • Letting agents and landlords should take steps to ensure any properties are prepared ready for new tenants, this may include cleaning to minimise any potential spread of the virus in line with government advice.
  • Letting agents and landlords should consider how best to conduct tenancy check-ins for new tenancies agreed while broader measures remain in place, taking care to follow government advice on social distancing to minimise possible spread of coronavirus.
  • Letting agents and landlords are reminded of the temporary COVID-19 measures that adjust right to rent checks, temporarily allowing these checks to be conducted remotely. Lettings agents and landlords should consider other areas where in person payments, referencing or checks can be conducted remotely instead and take further advice if required.

The full guidance can be accessed here.

About the author

Sally Walmsley

Sally Walmsley

Sally Walmsley is the Magazine and Digital Editor for the NRLA. With 20 years’ experience writing for regional and national newspapers and magazines she is responsible for editing our members' magazine 'Property', producing our articles for our news site, the weekly and monthly bulletins and editorial content for our media partners.


  • I have read the whole piece with interest. I found it rather lacking in any consideration for the private landlord jumping to conclusion that students can make a complaint against the landlord if they are hard done by. Private landlords still have to repay their loans, all certification expenses. Private landlord’s livelihood depends on receiving rents, they can’t claim unemployment benefit and unlike commercial landlords have very generous tax advantages. If this precedence is set students will b refusing to pay rent for the holiday periods. Private landlords are subjected to unfair rules as it is a more decent way to deal with this would have been to compensate the students and they in turn would pay the landlord.

  • No advice on ensuring prospective viewers and agent avoid touching anything in the viewed accommodation other than door handles and light switches.
    Better to have advice all doors are open. Refrain touching cupboard doors. Or wear clean gloves inside.
    Similarly no advice on cleaning post viewing.

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