The Department for Work and Pensions has released information about a new ‘landlord escalation route’ that applies to the Universal Credit ‘live’ service, where claimants are at risk of eviction.
Please note this is unlikely to affect many landlords and claimants as Universal Credit ‘full’ service nears completion of roll out by the end of 2018.
The escalation route for ‘full service’ remains the same.
Landlords who have a tenant who is under an ‘imminent threat’ of eviction and is still with a Job Centre Plus under the Universal Credit ‘Live Service’ should now call the national Universal Credit live service helpline. Calls made to this number will be escalated to the Housing Team.
The Housing Team will then make an outbound call back to the landlord, in order for the case to be resolved. This will replace the current ‘Live Service Landlord Escalation line’ which will now close.
Landlords calling the existing Escalation Line will be directed to this website, to follow the correct escalation route. Landlords can continue to contact the Live Service Housing Team email inbox directly with any enquiries.
There is NO change to the UC Full Service process for landlords.
You can find out more by reading this letter here.
The RLA is currently supporting a campaign that is being run by the DWP on educating landlords about Universal Credit. You can learn more about this campaign here including reading some top tips.
To find out more about Universal Credit and the difference between ‘Live’ and ‘Full’ service you can read the RLA’s Universal Credit guide here.