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Landlords take hit to support tenants

Sally Walmsley
Written by Sally Walmsley

Private landlords are willing to take a temporary hit to rental income to support tenants struggling as a result of coronavirus according to new research published today.

According to a survey of over 4,500 landlords by the NRLA, 90% of landlords who had received a request for support from a tenant had responded positively. 

This included offering tenants a rent reduction or deferral, a rent-free period, early release from a tenancy or a refund on service charges included in rents for homes of multiple occupation.

Calls for help

Of all the landlords surveyed, 44% had received a request for help. 

Over half of landlords have been affected in some way by the impact of the virus on their tenants with 54% having experienced some combination of rent payment problems or unanticipated periods when properties are empty. 

It finds that 60% of those landlords who have declared rent arrears have experienced at least the equivalent of one month’s loss of income across their portfolio. 

The figures are supported by a large number of case studies the NRLA has received from landlords seeking to support their tenants, which have included free or substantially discounted accommodation for NHS workers, and landlords pro-actively assuring tenants that their tenancy is not at risk. 

Spirit of co-operation

Ben Beadle, Chief Executive of the NRLA said: “This research proves that the vast majority of landlords are doing everything possible to support tenants through difficult times. 

“To suggest otherwise is needless scaremongering and serves only to heighten anxieties for tenants when we need a spirit of co-operation. 

“We are continuing to work with landlords and the Government to sustain tenancies through the immediate crisis and beyond.

“As Ministers consider their next steps regarding the ban on evictions, they should not make it more difficult to take action against tenants who may be committing anti-social behaviour or domestic abuse, or where they are wilfully withholding rent which they can afford to pay.

“We need landlords who are going through a difficult time to have the confidence to stay in the market. Otherwise we are only going to end up with a worsening housing crisis as more tenants chase fewer properties.” 

About the author

Sally Walmsley

Sally Walmsley

Sally Walmsley is the Magazine and Digital Editor for the NRLA. With 20 years’ experience writing for regional and national newspapers and magazines she is responsible for editing our members' magazine 'Property', producing our articles for our news site, the weekly and monthly bulletins and editorial content for our media partners.


  • Hi I have just received a letter from our tenants saying that they won’t be paying their rent due tomorrow and nor for the forseeable future, nor will they vacate the property at the end of their notice period of over 5 months on a contractual break and don’t know when they will leave and by the way they want non essential repairs done immediately. They are self employed but are caught by the rules regarding those who take dividends to make up their salary. Any thoughts???

  • All this does is pressurise small landlords who are struggling into reducing the rent.
    You’re meant to support your members . The nrla is constantly banging on about this.
    This mantra will, and rightly so ,lose you members and certainly not encourage any new joiners.

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