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New guidance to tackle Covid-19 rent arrears

Sally Walmsley
Written by Sally Walmsley

The housing sector has come together to support landlords and tenants facing rent arrears as a result of the Covid-19 outbreak.

Amidst concerns about the impact that the virus has had on tenant finances, the organisations are launching guidance offering practical ways in which landlords and tenants can work to address arrears that might be building as a result of the pandemic. 

The guidance includes the need for both parties to flag up any problems that might be arising early on, along with advice about measures that can be taken such as agreeing rent deferrals, reductions and suspensions.


It also provides support for tenants applying for benefits where need be and points to resources available to help develop budgeting plans to ensure tenants can cover the cost of essentials.

In a joint statement, the NRLA, the Chartered Institute of Housing, The Property Redress Scheme, My Deposits, the Tenancy Deposit Scheme and ARLA Propertymark said: “Covid-19 has posed significant challenges for both tenants and landlords. 

“As a group we are committed to doing everything possible to sustain tenancies both through and beyond this period of crisis.

“The guidance being launched today has an important role to play in achieving this and we encourage all tenants and landlords to work through it together in a spirit of positive co-operation.” 

To read the new guide click here.

About the author

Sally Walmsley

Sally Walmsley

Sally Walmsley is the Magazine and Digital Editor for the NRLA. With 20 years’ experience writing for regional and national newspapers and magazines she is responsible for editing our members' magazine 'Property', producing our articles for our news site, the weekly and monthly bulletins and editorial content for our media partners.


  • My tenant who has not paid any rent for 3 months and mostly ignores my emails, would not allow a gas check to be done and has caused annoyance for having large groups in the garden and offensive language to neighbours involving the police has now vacated the house with no notice and not returned the key. What are my rights

  • We have a Tenant who has failed to respond to any form of communication since September 2019 to arrange a propery inspection and later to arrange annual Gas Inspection. Last rent paid January 2020 and continues to fail to respond to Sect 8 and 21 notices. Furthermore there is clear evidence she is no longer living in the house but all advice is we must got via the Court for Possession. So while we agree both party’s should find a solution this is not possible when one party dosnt respond. Some Tenants just are knowingly avoiding the situation even when they leave 95% of furniture, household items, clothing and other personal effects behind.

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