A new online guide has been released by the Tenancy Deposit Scheme, aimed at educating tenants and landlords about the disputes adjudication system.
The Progress of a Dispute covers the way to take a dispute to adjudication, the information required and the time it is likely to take to resolution.
Currently, the Tenancy Deposit Scheme completes over 95 per cent of its dispute cases within 28 days of receiving all the evidence. Over 80 per cent of these are completed in less than 20 days.
The TDS operates DepositGuard in partnership with the Residential Landlords Association. DepositGuard is an insurance-backed tenancy deposit protection scheme purpose-designed for landlords, and is available to all RLA members.
The guidance comes at a time when a majority of tenants (65 per cent) say that deductions from their deposits were taken unfairly, with 16 per cent claiming that deductions were made without any reason being offered. The findings, in a survey by digital inventory company Imfuna, found that on average, tenants have 80% of their deposits returned.
It also found that landlords most commonly make deductions as a result of outstanding rent (70 per cent), closely followed by cleaning costs (69 per cent).
Damage to the structure of the house (45 per cent), to furniture (39 per cent) and to appliances (38 per cent) were the next main reasons for making deductions.
However, seven per cent of landlords stated they had never withheld money from a tenant’s deposit.
The new guide can be found at www.tds.gb.com.