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The Property Ombudsman issues revised code of practice

Victoria Barker
Written by Victoria Barker

The Property Ombudsman has published a revised version of the code of practice, which came into effect on 1st June 2019.

The updated version reflects recent legislative changes that have come into force in England, including the Tenant Fees Act and Client Money Protection Regulations.

The law

Since 1st October 2014, it has been a requirement for letting and managing agents to be a member of a redress scheme. The purpose of such schemes is to deal with complaints made by tenants or landlords about agents.

The Property Ombudsman expels SEVEN letting agent members

This week, the Property Ombudsman announced that it has expelled seven estate and letting agents from membership of the scheme, for failure to comply with parts of the TPO Codes of Practice.

All of the complaints against the agents were in relation to lettings, and most involved multiple complaint cases. The agents were made to pay subsequent awards made by the made by the Ombudsman, altogether totalling £112,257.04.

All of the complaints against the respective agents were independently reviewed and upheld by the Ombudsman, who directed payment of the money to those owed, together with compensation in all the cases. 

Learn more

  • If you’re a letting agent and you want to learn more about the lettings process from start to finish, and hear an update on recent legislative changes, sign up to our classroom Agents Principles of Lettings course. With dates coming up in Birmingham and Stockport, sign up here.

About the author

Victoria Barker

Victoria Barker

Victoria is the Communications Officer for the RLA.

She is responsible for producing articles for our Campaigns and News Centre, the weekly E-News newsletter and media review, and creating social media content. She also contributes to our members magazine, Residential Property Investor.

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