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Universal Credit Alternative Payments applications – email for private landlords

RLA
Written by RLA

Private sector landlords can now lodge Alternative Payment Arrangements (APA) applications via email as opposed to sending physical copies to the Department of Work and Pensions (DWP) offices in Wolverhampton. RLA trainer and Universal Credit (UC) expert Bill Irvine has been told by DWP specifically about the change, as previously only social landlords could email about payments. Due to security concerns, there are two different forms available, it is very important you use the right one…

Private sector landlords can now lodge Alternative Payment Arrangements (APA) applications via email as opposed to sending physical copies to the Department of Work and Pensions (DWP) offices in Wolverhampton. RLA trainer and Universal Credit (UC) expert Bill Irvine has been told by DWP specifically about the change, as previously only social landlords could email about payments. Due to security concerns, there are two different forms available, it is very important you use the right one.

This clearly represents another step in the right direction by DWP, for Universal Credit administration and private landlords.

There are TWO forms available and landlords must ensure they use the proper channels. Depending on what email system you use will dictate which form to use:

  • “UC47 – secure” can only be used if the email address is one of the following trusted networks: GOV.UK ; GCSX.GOV.UK ; GSX.GOV.UK ; CJX.GOV.UK ; CJSM.NET ; GSE.GOV.UK ; or PNN.GOV.UK.
    • NOTE: IF YOU USE UC47-SECURE FORM WITHOUT ONE OF THE ABOVE YOUR REQUEST WILL NOT BE CONSIDERED

In the more likely case that you don’t have one of those email addresses, landlords advised to use the ‘UC47-Insecure’ form.

This form only allows you to put the most basic information into the claim to minimise the risk of sensitive claimant information being intercepted, according to the DWP. However, DWP will have to call you after receiving the document so be aware it is not an automatic process.

Once the form and relevant evidence & associated documents are ready, it should be sent, via e-mail to: Universalcredithousing.aparequests@dwp.gsi.gov.uk

Additional information and advice

The Government webpage for more information can be found here: Universal Credit and rented housing.

DWP has also provided a telephone number 0345 266 0041 to use if you encounter any difficulty implementing the new arrangements. The line will be available Monday to Friday 10-12noon and 2-4pm. To avoid high volumes between 10am and 2pm DWP encourage you to stagger your calls across the two periods. Under no circumstances should this number be given to claimants/tenants.

If you need further clarification on any part of this new process, please do not hesitate to contact me bill@ucadvice.co.uk or 07733 080 389 or, if you prefer the DWP, using the number mentioned above.

Bill’s article on the topic can be found here: New email APA application process extended to private landlords!

About the author

RLA

RLA

The Residential Landlords Association (RLA) represents the interests of landlords in the private rented sector (PRS) across England and Wales. With over 23,000 subscribing members, and an additional 16,000 registered guests who engage regularly with the association, we are the leading voice of private landlords. Combined, they manage almost half a million properties.

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