Private sector landlords can now lodge Alternative Payment Arrangements (APA) applications via email as opposed to sending physical copies to the Department of Work and Pensions (DWP) offices in Wolverhampton. RLA trainer and Universal Credit (UC) expert Bill Irvine has been told by DWP specifically about the change, as previously only social landlords could email about payments. Due to security concerns, there are two different forms available, it is very important you use the right one.
This clearly represents another step in the right direction by DWP, for Universal Credit administration and private landlords.
There are TWO forms available and landlords must ensure they use the proper channels. Depending on what email system you use will dictate which form to use:
- “UC47 – secure” can only be used if the email address is one of the following trusted networks: GOV.UK ; GCSX.GOV.UK ; GSX.GOV.UK ; CJX.GOV.UK ; CJSM.NET ; GSE.GOV.UK ; or PNN.GOV.UK.
- NOTE: IF YOU USE UC47-SECURE FORM WITHOUT ONE OF THE ABOVE YOUR REQUEST WILL NOT BE CONSIDERED
In the more likely case that you don’t have one of those email addresses, landlords advised to use the ‘UC47-Insecure’ form.
This form only allows you to put the most basic information into the claim to minimise the risk of sensitive claimant information being intercepted, according to the DWP. However, DWP will have to call you after receiving the document so be aware it is not an automatic process.
Once the form and relevant evidence & associated documents are ready, it should be sent, via e-mail to: Universalcredithousing.email@example.com
Additional information and advice
DWP has also provided a telephone number 0345 266 0041 to use if you encounter any difficulty implementing the new arrangements. The line will be available Monday to Friday 10-12noon and 2-4pm. To avoid high volumes between 10am and 2pm DWP encourage you to stagger your calls across the two periods. Under no circumstances should this number be given to claimants/tenants.
If you need further clarification on any part of this new process, please do not hesitate to contact me firstname.lastname@example.org or 07733 080 389 or, if you prefer the DWP, using the number mentioned above.